Reference

How Our Privacy Policy Works

Q: Who do I contact about a privacy request?

Use privacy@menara4d.club, the in-site chat, or Settings > Privacy Request. We read the queue daily from 09:00 to 21:00 WIB and reply after we confirm your registered account details.

We explain what we collect when you open an account, move money through DANA, OVO, GoPay, or QRIS, and contact support.

Account recordsDANA, OVO, GoPay, QRISDevice logsConsent trail

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What This Policy Covers

menara4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the account data we collect, why we keep it, and how we use it to run the service you asked for. It applies only where local law permits access and eligibility, and we adjust it if legal duties change. When you send a

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deposit or payout request through DANA, OVO, GoPay, QRIS, or bank transfer, we record the reference, time, and contact details needed to match the request to your account. We also keep login logs, device type, and support messages so we can handle verification, dispute checks, and
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security alerts. If you want to see your own record, the privacy team can check a request sent from your account or through chat. That keeps the process traceable and tied to the right holder.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where to Send Privacy Requests

The fastest path is the in-site chat, but email and the account form both reach the same privacy queue. We read requests daily from 09:00 to 21:00 WIB and ask for your registered contact before we change anything. If you are checking from a mobile browser, keep the session open so we can match the request to the right account and avoid a back-and-forth.

Team online

Privacy email

Send requests to [email protected] and include your registered phone number, account name, and the change you want. We read this inbox daily from 09:00 to 21:00 WIB and reply after identity checks are complete.

Live chat

Use the in-site chat when you need a copy request, correction, or a question about cookies and session logs. The same team routes each privacy message, and we may ask you to confirm the latest login channel.

Account form

Inside Settings > Privacy Request, you can ask for access, correction, or deletion from the same account that holds the record. That keeps the request tied to your login history and helps us avoid misrouting sensitive data.

DATA CARE

How We Handle Your Data

We keep your data tied to the exact account step you take: sign in, verify, pay, contact support, or request a change.

Login records

We store the phone number or email you use to enter, the timestamp, device type, and IP address. That record helps us spot unusual logins, settle access disputes, and confirm your request before we change anything.

Cookies and sessions

On Android Chrome, iPhone Safari, and desktop browsers, we use cookies and session IDs to keep you signed in, remember language, and measure page errors. You can clear them in browser settings anytime and sign in again.

Account security

Use a unique password and keep your OTP private. If you change devices, we may ask for the latest login channel and a code match before approving edits to contact details or payout routing.

Storage window

We keep transaction logs, chat transcripts, and verification files only as long as needed for account care, dispute handling, and legal duties. After that period, we archive or remove them under our storage rules.

Your change requests

From Settings > Privacy Request, send a copy, correction, or deletion request. If you prefer, use live chat and ask for the privacy team; we will route it after we confirm your account.

Who can see it

Only staff who need the record for support, compliance checks, or fraud screening can open your file. We do not share personal data for unrelated marketing, and any external processor must follow the same limits.

Privacy Questions We Hear Most

This page covers the choices you have over your own data, from access and correction to deletion requests where local law allows. If you want a copy, send it through Settings > Privacy Request or the privacy inbox after you sign in. We keep the response tied to your registered contact so the right person receives the result, and we can trace every change in your account history.

We collect the contact details you enter, your login history, device type, IP address, and the records tied to your DANA, OVO, GoPay, QRIS, or bank transfer activity. We use them to confirm the account and protect access.

Payment references let us match the request to the right account and reduce mistakes. When you use DANA, OVO, GoPay, or QRIS, we keep the time stamp and reference number only for verification and support records.

Yes. Open Settings > Privacy Request or send a chat message after signing in, then choose access. We may ask you to confirm the latest login channel before releasing the file, so the copy reaches the right person.

We keep chat logs, verification files, and transaction records only as long as needed for account care, dispute handling, and legal duties. After that, we archive or remove them under our storage rules.

Cookies help keep you signed in, remember the page language, and spot browser errors. If you clear them in Android Chrome or iPhone Safari, you may need to log in again and re-check your preferences.

Use [email protected], the in-site chat, or Settings > Privacy Request. We read the queue daily from 09:00 to 21:00 WIB and reply after we confirm your registered account details.

How Our Privacy Policy Works

Where to Send Privacy Requests

Privacy email

Live chat

Account form

How We Handle Your Data

Login records

Cookies and sessions

Account security

Storage window

Your change requests

Who can see it

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Why do you ask for payment references?

03 Can I ask for a copy of my data?

04 How long do you keep my records?

05 How do cookies affect my session?

06 Who do I contact about a privacy request?

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